Our EWP (Employee Wellness Programme) are specifically designed to fulfil both the employer’s and employee’s wellness requirements. This approach ensures the provision of a tailor-made service offering through a selection of our wide range of holistic services. We understand that whilst people are your biggest asset, they can also be your biggest risk. We therefore endeavour to support our client companies with risk based supportive interventions so that your employees feel the benefit of the services provided whilst the organisation sees the impact on the bottom line. Our services include but are not limited to:
24-hour Call Centre with Counselling and Case Management
Our client care centre offers employees emotional well-being support by providing professional counselling services 24 hours a day, 365 days a year. Employees can call us at any time or they can send us a please call me or make contact via the USSD service, thereby eliminating the concern of a lack of airtime. Each case is closely monitored in order to ensure that it is being managed according to best practice and to ensure that the employee is satisfied with the service at all times and they are meeting their clinical/counselling outcomes.
Legal, Financial and Health Support
Legal, financial and health advice is also offered to assist employees to manage their lives more effectively with the aim of being more productive. These services range from proactive to reactive, for example financial advice in order to understand your affordability and even assistance with home loan applications to the opposite extreme of already being over-indebted and requiring formal debt counselling and support.
This service is an extension of the care centre where face-to-face counselling sessions are necessary. Through our national network of affiliates, our employees are able to see a counsellor at a time and place that is most suitable to them.
Trauma Support is available to all those with access to the programme as well as to their dependence and can be used should they experience any personal trauma, e.g. rape, hijacking, etc.
In the event of a workplace trauma however, WFHC has specific protocols in place to react to the needs of the organisation and their employees, Trauma defusing and later on, trauma debriefing will be made available to the organisation and the affected employees in order to minimise the risk that the traumatic incident would play on these employee’s psychological wellbeing. Reports will be provided following the onsite trauma assistance which will include recommendations on supporting the affected employees and a way forward.
Managerial Support and Referrals
Managers and supervisors are seen as critical to the success of any EWP, due to the fact that they are closest to their employees and therefore are the first to take note of any changes in behaviour or reasons for concern. The WFHC solution, begins with training for managers/supervisors in order for them to understand the services available, accessibility and the ways in which the service will support them in their day to day functioning, in terms of referrals and additional support.
Health and Wellness Education
To keep employees up-to-date with health and wellness related issues and provide guidelines on how to manage these issues, monthly newsletters are distributed. Health issues are selected in conjunction with the Health Awareness Calendar as well as the organisations wellness calendar and any identified trends or risks.
Online Wellness Services
The online services is available to all e-enabled employees within the client base and serves as a proactive support to employees who are able to access articles and other related information as they require it and without needing to engage with someone. They are also able to request a call back for a particular issue via the online wellness website.
Reporting is a critical component of any wellness programme as it not only guides you in terms of where the programme currently is and the success rate but more importantly it provides the recommendations around what specific targeted interventions should take place and where. This helps in various formats as there is no need for a “blanket approach” in terms of interventions, it can be specific per business unit/area, etc, thereby also reducing unnecessary spend/costs.
Whilst providing business insight, all of our reports are done in a deidentified manner which protects confidentiality at all times.
Reports are also made available following various interventions/interactions, such as following a managerial referral or a trauma debriefing.
The management of a Wellness Programme entails tight control and constant planning, WFHC therefore has a client relationship manager dedicated to specific clients who will act as a single point of entry into WFHC. They ensure that the service is run according to the SLA and needs of the client. The role of the Client Relationship Manager is also to ensure that the service is marketed and reported on.
Other services include:
- HIV/AIDS Testing, Management and Support
- Substance Abuse Testing and Training
- Training Programmes (various areas of speciality)
- Chronic Medication Programme
- Nurse and/or Doctor Onsite